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Our AC unit stopped working after 14months. We had a company come out and said the coolant was almost empty so he re filled.

After a month same thing so we were told there was a leak, we spent the next 6 months trying to track down the problem. We finally found someone who tracked the problem down to a leaky expansion valve that had been leaking the whole time. We had spent almost $2,000 tracking and fixing the problem and were told the warranty was only good for 12 months.

It seems like your product isn't very good if after 14 months they go bad. Is there anything that can be done to try and recapture some of the costs we have put out?

Reason of review: Warranty issue.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Jun 18.
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h.kitchener
#1502542

You are out of luck. The warranty period is gone.

Rheem's responsibility has ended but you might want to know why the first company didn't notice the leak or anyone else for the next 6 months. Other than that, get on with life.

Things break. It happens.

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