Rheem
Reviews and Complaints

I purchased a Rheem heat pump approximately five years ago. We have had multiple issues with the unit.

We have had two different Rheem contractors try to fix the unit; one even had a district service technician meet him and try to solve the problems. Now, we have no working air conditioning in the middle of summer.

Yesterday, a technician came out and stated that the part he needs cannot be located in the United States, and he has no idea how long it will be before the air will work again. I am requesting a new unit as I believe this unit has been faulty from the start, and we have no idea when it can be fixed.

I have a 2 year old heat pump/water heater that has failed.I reached out to rheem & they informed me that since my family purchased the unit (my mother) and I now own the home that the warranty is voided!! It is amazing the extent this fly by night company go to not to stand behind their product.This great sounding warranty that entices families to spend the extra $$$ for a unit that is less efficient than other heaters in that price range is absolutely worthless.I personally purchase many of these products annuallyand from this day forward I will never purchase anything associated with this brand or its subsidiaries period.I wish i could go back and return all of my previous purchases and use a quality product with real warranty that works as advertised instead ot dealing with this inferior company .Rheem should get into politics the way they lie and mislead the public.$3000 for a water heater that lasts 2 years?Thats alot of money for something heading to a landfill.Good job RheemUnfortunately it wont be your expensive inferior product taking its place.

We purchase a brand new Heat pump ac/heat system for $11,800 on 7/24/2020, not quite 4 years old. Something broke on the system and the unit is not working during this horrible heatwave.

It is still under warrantee. I have the warrantee certificate and the receipt. This company warantees the part that is broken however it is costing over $2,000 to have it installed for labor!!! Now do you think that is fair??

Such a young expensive unit having a part break under 4 years old??

I feel that this company Rheem should at least split the labor with us, or send your people to fix it!

Jodie and Richard Brook 516-225-**** 516-528-**** we really hope that we hear from you to do the right thing!! We can provide all the documentation, proof of purchase and warantee certificate.

In the past eight years, I have purchased three identical Rheem 285 litre (60 imperial gallons) hot water tanks - once in 2016, a warranty replacement in 2020, and a third tank in 2024. Each of the first two tanks lasted no more than four years.

This is far below the normal useful life range for any brand of a hot water tank. After some discussion, the Rheem agent offered me a rebate of $425 provided that I gave proof of purchase of an identical Rheem hot water tank. I bought that tank yesterday from Home Depot. If it werent for the fact that I was offered this rebate, I definitely would have selected a different brand.

I strongly urge Rheem to provide me with a full rebate if they are at all interested in promoting customer satisfaction, and brand loyalty. Thank you for listening to me.

Mike S.