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Rheem - Water heater not working

Everything was working fine, i was in the shower and the water started getting cold. I checked the pilot and it was out. Now the pilot wont light and the status light is not working
#1328948
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We have a 6 year warranty we are only 4 years in. Called warranty department Horrible customer service. I encountered reps hanging up, being rude and not helpful. 5 days later still no luck with them wanting to replace. They told me to buy a unit and they would...
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Anonymous
Anonymous

*****UPDATE******* our issue is resolved. If you feel like you're not getting anywhere speak with a sup if you're still not getting anywhere with the sup go over their head . ...

1.0
#1317178
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Hello, I have my air conditioned broke on 06/26. The technician went to my home and told me the motor of condenser was broke. The equipment has only 14 months! The technical on the other told me that was out of stock and asked me to pay $250 for installing temporary...
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#1310713
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Rheem - Warranty is a joke
Rheem - Warranty is a joke
Rheem - Warranty is a joke
Rheem - Warranty is a joke
Installed Rheem water heater in September of 2016. In July of 2018, noticed rust and paint flaking around the bottom of the unit. Heater has a 6 year warranty. Rheem refuses to honor warranty to replace unit. They won’t even send someone out to look at it in person....
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Anonymous
Anonymous

You may have a defective unit. For sure you blew the complaint process. Not once do I read that you issued a formal written complaint served via Certified Mail return receipt ...

Anonymous
Stu

That's not "elevated off the floor" - it is sitting on a board. At least if it leaks and floods you'll kill all the mice and cockroaches.

1.0
I didn't like
  • Warranty process where customer has to service
  • Offered zero resolution
  • Product bad
#1300218
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I have the same issues. Constant leaks. My house is less than 4 years old. Because of defect of the unit I had to pay labor and cost of Freon until they could come out to replace coils in the unit which is costing me another $1500. I bought a new house less than 4...
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#1299161
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Rheem - 1 DAY OLD WATER HEATER. AWFUL CUSTOMER SERVICE. BBB!
Rheem - 1 DAY OLD WATER HEATER. AWFUL CUSTOMER SERVICE. BBB!
Rheem - 1 DAY OLD WATER HEATER. AWFUL CUSTOMER SERVICE. BBB!
I am appalled as to how awful the customer support for this company is. I just purchased ser# A07182596 model# XE50T06ST4501 from home depot 2 days ago. I had it professionally installed (my expense) and it wouldn't stop leaking. The water heater never got hot. I...
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Anonymous
Anonymous

Forget the BBB. They can and will do NOTHING. They are not the Commerce Police or even friends of Miss Manners and have no legal authority at all. They are an urban legend whi...

Anonymous
S. J. Mercurio

This note abt Rheem H20 tank is NOT going to make me happy, at all. I know people have reported problems, but somehow, I thought that Rheem cared. Stupid me!?!?I just wrote a ...

1.0
I didn't like
  • Repeated promises from customer service that were not true
#1287511
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Compressor went after 4 months. Customer service rep just kept reading the warranty instead of trying to help resolve issue. Spent $1000 to have repair done. I don't recommend this junk to anyone. Asked for supervisor and they would only tell me Tim would call me back....
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#1284406
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Our AC unit stopped working after 14months. We had a company come out and said the coolant was almost empty so he re filled. After a month same thing so we were told there was a leak, we spent the next 6 months trying to track down the problem. We finally found someone...
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h.kitchener
h.kitchener

You are out of luck. The warranty period is gone. Rheem's responsibility has ended but you might want to know why the first company didn't notice the leak or anyone else for t...

#1282554
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Rheem - Warranty info

Not Buisness Hours at this time.
#1277019
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I have to replace my more than 25 year old Rheem Hot Water Heater. The important issue being the lifetime of this unit. Thank you Josh for directing me to a similar replacement. Excellent product and customer service by phone. A frozen pipe caused a leak that disabled...
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#1271576
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