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This month the number of Rheem customer service requests is much higher than usual.

Contact Rheem Customer Service

How to Reach a Person at Rheem

Verified Contact Information

Toll-Free Number:

  • 1-800-268-6966
    Brampton, Ontario, Canada
Call Now
Send Message

Customer Service:

  • 1-256-259-7400
    Commercial Refrigeration
  • 1-479-646-4311
    Heating and Cooling Products
  • 1-479-648-4900
    HVAC warranty
  • 1-805-278-5300
    Pool and SPA Products
  • 1-336-495-6800
    Replacement Parts
  • 1-800-621-5622
    Warranty
  • +649 829 0200
    Avondale, Auckland, New Zealand
  • +54 114 896 6000
    Buenos Aires, Argentina
  • +52 555 344 7400
    México
  • +6 129 684 9100
    Rydalmere, New South Wales, Australia
  • +5 622 870 5064
    Santiago de Chile
  • +656 872 1161
    Singapore
  • +55 113 025 0707
    São Paulo, Brasil
  • +9 714 230 5113
    United Arab Emirates

Business Sales:

  • 1-334-260-1500

Headquarters:

  • 1-770-351-3000

Sales/ Reservations:

  • +61 130 013 2950
    Moorabbin, Victoria, Australia

Technical Support:

  • 1-479-648-6237
    HVAC Parts Order Management and Technical Service
  • 1-866-720-2076

Customer Service:

customerservice@rheem.com

General Info:

imap.adminac@rheem.com
Requirements

Legal:

compliancemanager@rheem.com

Media:

mediainquiries@rheem.com
social@rheem.com

Report Fraud:

cybersecurity@rheem.com

Rheem Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Rheem Phone Number
1 (800) 268-6966
Average Hold Time
00:05:45
Average Calls duration
4 minutes
Most Popular Rheem Email Address
customerservice@rheem.com
Rheem Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Rheem Customer Service?

There are Rheem customer service numbers for different inquiries. To call their division office regarding questions about sales and marketing, use 1-334-260-1500. If you have any troubles with their tankless water heater, call Rheem tech support at 1-866-720-2076 anytime. You can call 1-805-278-5300 for information about pool and spa parts.
In case you need to reach the headquarters, dial 1-479-646-4311. The Rheem contact that deals with HVAC warranty is 1-479-648-4900.

The only Rheem 24-hour customer service is the contact you can call for troubleshooting assistance should you have problems with the tankless water heater. The other company contacts work within business hours. The Rheem customer service hours are Monday through Friday from 7:30 a.m. to 5 p.m. CST. You can call their helpline for general information or tech support, and the live representatives will be ready to assist within these hours.

The division office dealing with sales and marketing is available Monday to Friday between 9 a.m. and 5 p.m. CST.

The Rheem tech support hours for live chat are Monday through Friday from 8 a.m. to 4 p.m. EDT.

The email for Rheem support USA is customerservice@rheem.com. You can contact them about their products and services, for technical support and warranty details. You can also email them your concerns and complaints. If you wish to share any comments, compliments, or suggestions with the company representatives, you may use this address for these purposes.

The Rheem support email that handles general issues is imap.adminac@rheem.com. The customer care team will respond and provide detailed instructions on how to fix the problem or suggest contacts of professionals who can help you with the issue.

PissedConsumer Club

Contact Information

Rheem Website:

Rheem Help Center:

Corporate Office Address:

Rheem Manufacturing Company
1100 Abernathy Road, Suite 1700
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Other Locations:

5600 Old Greenwood Road,

Fort Smith,

Arkansas 72903,

United States


101 Bell Road,

Montgomery,

Alabama 36117,

United States


2151 Eastman Avenue,

Oxnard,

California 93030,

United States

More contact details

How Customers Rate Rheem Support?

4.3 / 5
Good

Based on 10.5K calls to Rheem customer support through PissedConsumer.com and 24 survey responses.

Total Calls
10.5K
Avg Call Duration
03:48
Issues Resolved
7%

Why Customers Call Rheem?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 39%
  • Product/ Service 39%
  • Request for Information 14%
  • Return/ Replace 2%
  • Account 2%
  • Staff 1%
  • Shipping and Delivery 1%
  • Payments and Charges <1%
  • Website/ Application <1%
  • Refund <1%
  • Activation/ Cancellation <1%
  • Claims & Legal Issues <1%
  • Cards <1%
  • Employment <1%

Customer Inquiries & Issues

39%
  • "Water igniter not igniting the water heater"
  • "Water heater won't heat up."
  • "Need pilot light censer"

Product/ Service

39%
  • "Warranty"
  • "Water heater is not working again"
  • "Water under warranty. Heater not working"

Request for Information

14%
  • "Inquiry specifically about a specific water heater"
  • "Question regarding my water heater and to see if under warranty"
  • "Help with warranty"

Return/ Replace

2%
  • "Anode replacement"
  • "Water heater exchange"
  • "Thermostat replacement"

Account

2%
  • "Code 11"
  • "Code 14 on tankless water heater"
  • "Verify"

Staff

1%
  • "Customer service"
  • "service question"
  • "Service problem"

Shipping and Delivery

1%
  • "Part order issue"
  • "Missing part"
  • "Proper serial number is not received during online"

Payments and Charges

<1%
  • "Reimbursement follow up"
  • "Billing"
  • "Issue with charges but I'm under warranty"

Website/ Application

<1%
  • "Need supply and install hot water tank in Edmonton"
  • "online registration site not accepting serial number"
  • "Evaluation of installation for a havoc system"

Refund

<1%
  • "Refund"
  • "Forms refund"
  • "Need a refund on my shipping charges"

Activation/ Cancellation

<1%
  • "Activate my warranty"
  • "Cancel order"
  • "To activate and sign up for my warranty"

Claims & Legal Issues

<1%
  • "Claim"

Cards

<1%
  • "Fire tech card"
  • "Memory card on control board"
  • "My credit card is not accepted"

Employment

<1%
  • "Job"
  • "Called several times no answer I need my W-2"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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