Rheem Contact Information

Customer Service:

  • (479) 648-4900
  • (800) 621-5622
  • (800) 432-8373
  • (866) 720-2076

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Headquarters Address:

Rheem Manufacturing Company
1100 Abernathy Road Suite 1400
Atlanta, Georgia 30328
United States

Other Info:

7AM - 7PM Central Time
7 days a week

Social Networks:

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Summary of Rheem Customer Service Calls

495 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:37 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Rheem to Ask about:

Product/ Service:

  • “Broken Water”
  • “4 year old ac leaking”
  • “Broken part right out of the box”

Request for Information:

  • “Questions about tank list water heaters”
  • “Concern about ac unit”
  • “Purchase question”

Shipping and Delivery:

  • “To check on a part that was supposed to be delivered today to”
  • “Did not get a email on my order”

Return/ Replace:

  • “I need a replacement Fuse”
  • “Air Conditioning fan motor ecm replacement”

Staff:

  • “Air condition service”

Cards:

  • “Need yellow info card for air handler”

Other:

  • “Warranty heater”
  • “No heat”
  • “To register my unit”

Rheem Rating Stats

1.5 out of 5 stars
based on 70 reviews
See all 174 reviews reviews

Rating stats

  1. 44 reviews
  2. 18 reviews
  3. 7 reviews
  4. 0 reviews
  5. 1 review

About Rheem

Top 5 Likes about Rheem

When it works, When it worked, Price, Box

Top 5 Dislikes about Rheem

Customer service, Repeated promises from customer service that were not true, Poor design, Offered zero resolution, Customer service and product

Top 5 Related Companies

Raypak, Richmond Water Heaters, Ruud Heating And Plumbing, Prostock, Heat Transfer Products Group

Summary

Rheem Manufacturing Company is a large producer of heating, cooling, and water heating products. The company was established by Richard and Donald Rheem in the mid-1920s. It is headquartered in Atlanta, Georgia, United States of America. Rheem offers residential and commercial heating and cooling products, conventional water heaters, tankless water heaters, solar water heating systems, and hydronic systems. There are also geothermal systems, indoor air quality accessories, and replacement parts. The Rheem family of brands include Ruud, Protech, Prostock, Richmond, and Raypack. All Rheem products come with a manufacturer’s guarantee. There are Rheem offices in Canada, Mexico, Brazil, Argentina, and Australia.

Rheem is ranked 378 out of 2533 in Appliances and Electronics category

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