Rheem Phone Numbers and Emails

Toll-Free Number:

  • (800) 268-6966
    Brampton, Ontario, Canada
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Customer Service:

  • (256) 259-7400
    Commercial Refrigeration
  • (479) 646-4311
    Heating and Cooling Products
  • (805) 278-5300
    Pool and SPA Products
  • (336) 495-6800
    Replacement Parts
  • +649 829 0200
    Avondale, Auckland, New Zealand
  • +54 114 896 6000
    Buenos Aires, Argentina
  • +52 555 344 7400
    México
  • +6 129 684 9100
    Rydalmere, New South Wales, Australia
  • +5 622 870 5064
    Santiago de Chile
  • +656 872 1161
    Singapore
  • +55 113 025 0707
    São Paulo, Brasil
  • +9 714 230 5113
    United Arab Emirates

Headquarters:

  • (770) 351-3000

Sales/ Reservations:

  • +61 130 013 2950
    Moorabbin, Victoria, Australia

Rheem Emails:

Customer Service
General Info
Requirements
Legal
Media
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How to Contact?

Most Popular Number:

(800) 268-6966 Brampton, Ontario, Canada
Total calls: 1 236 Issues resolved: 22 Last call: Oct 3, 2023

What Is the Rheem Customer Service Phone Number?

The Rheem phone number for customer service is 1-800-621-5622.
You can call Rheem customer support for general information and help.

There are Rheem customer service numbers for different inquiries. To call their division office regarding questions about sales and marketing, use 1-334-260-1500. If you have any troubles with their tankless water heater, call Rheem tech support at 1-866-720-2076 anytime. You can call 1-805-278-5300 for information about pool and spa parts. If you need a furnace, heat pump, or home generator parts, you can learn about their availability and prices at 1-479-648-6237.

In case you need to reach the headquarters, dial 1-479-646-4311. The Rheem contact that deals with HVAC warranty is 1-479-648-4900.

What Are Rheem Customer Care Business Hours?

The only Rheem 24-hour customer service is the contact you can call for troubleshooting assistance should you have problems with the tankless water heater. The other company contacts work within business hours. The Rheem customer service hours are Monday through Friday from 7:30 a.m. to 5 p.m. CST. You can call their helpline for general information or tech support, and the live representatives will be ready to assist within these hours.

The division office dealing with sales and marketing is available Monday to Friday between 9 a.m. and 5 p.m. CST.

The Rheem tech support hours for live chat are Monday through Friday from 8 a.m. to 4 p.m. EDT.

Can I Contact Rheem Support via Email Address?

The email for Rheem tech support USA is store@rheemconnections.com. You can contact them about their products and services, for technical support and warranty details. You can also email them your concerns and complaints. If you wish to share any comments, compliments, or suggestions with the company representatives, you may use this address for these purposes.

The Rheem technical support email that handles issues with their tankless water heaters is tankless@rheem.com. The customer care team will respond and provide detailed instructions on how to fix the problem or suggest contacts of professionals who can help you with the issue.

Contact Information

Rheem Website:

Rheem Help Center:

Corporate Office Address:

Rheem Manufacturing Company
1100 Abernathy Road, Suite 1700
Atlanta, Georgia 30328
United States

Other Info (opening hours):

Other Locations:

5600 Old Greenwood Road,

Fort Smith,

Arkansas 72903,

United States


101 Bell Road,

Montgomery,

Alabama 36117,

United States


2151 Eastman Avenue,

Oxnard,

California 93030,

United States

More contact details

Rheem Customer Service Reviews

1.5 / 5
Poor
Karey Z
The hot water tank is completely defective.
1.1

My hot water tank only worked for 2 years.Honeywell. gas valve is defective..I had great difficulty in warranty Dept getting parts.I paid for labor on warranty...

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Derrick W Agw
Failure after only 2yrs - Gas Control Valve and FVIR Bulb
1.0

New Rheem 50ga water tank installed September of 2020 by authorized dealer. After 2yrs of normal use in a residential setting the Gas Control Valve and FVIR...

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How Good is Rheem's Customer Service?

Spence Tzy
Spence Tzy
Feels Disappointed | Sep 03, 2023

No use of calling the customer service. Nobody answers.

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Romell Kdm
Romell Kdm
Feels Disappointed | Aug 30, 2023

That would be pretty easy to install. There is none the company that took over rheem distributing in Washington. Are incompetent mental midget after speaking to customer service for Rheem, it obviously trickle down from the top I would build a fire before I would install a Rheem product for heat or cool

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Ravindra H Dqj
Ravindra H Dqj
Feels Satisfied | Aug 02, 2023

Courteous, resolved issues right away.

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Spence Tzy
Spence Tzy
Feels Disappointed | Aug 01, 2023

Next time i will buy any other brand other than rheem. Nobody answered any ***

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Qiana Oke
Qiana Oke
Feels Disappointed | Jun 28, 2023

Horrible

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Janine Flw
Janine Flw
Feels Disappointed | Jun 02, 2023

Completely terrible

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Summary of Rheem Customer Service Calls

7K TOTAL
CALLS
03:09 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rheem?

Product/ Service Question:

  • “My hot water tank is leaking”
  • “Warranty info”
  • “Ac warranty”

Request for Information Question:

  • “Assistance”
  • “New water heater 50gal nat gas tank installed 2 weeks ago tempurature pressure relief valve is failing checking on warranty need address today if possible. In rocklin ca”
  • “Tech support water heater”

Return/ Replace Question:

  • “Replacement part for water heater”
  • “Want to know were my replacement part that you sent under warranty is at”
  • “Replacement”

Staff Question:

  • “Serviced”
  • “Do you service the HAV unit”
  • “Service question”

Shipping and Delivery Question:

  • “Waiting on a delivery”
  • “Package”
  • “The main controller and frame sender were ordered on April 7. But only the main control box was delivered without the frame senser. Due to rheem's mistake, I waste time and cannot fix the water heater. We spent a week without hot water and I concern”

Payments and Charges Question:

  • “Rebate question”
  • “Servuce representative charged for parts that was covered under warranty”
  • “Reimbursement for defective part”

Refund Question:

  • “Forms refund”
  • “Need a refund on my shipping charges”
  • “Reture and no money back”

Account Question:

  • “Reset email and password”
  • “Locked out of the app. Password problem”
  • “Sign into account”

Activation/ Cancellation Question:

  • “To activate and sign up for my warranty”
  • “Cancel order”
  • “Cancel card”

Cards Question:

  • “Memory card on control board”
  • “My credit card is not accepted”
  • “Need yellow info card for air handler”

Website/ Application Question:

  • “Need a part your website says is not available”
  • “Can't register my unit”

Employment Question:

  • “Job”

Other Question:

  • “Water heater failure”
  • “Hot water heater problem”
  • “Power vent won't stay o”

About

Related Companies

Richmond Water Heaters, Raypak, Ruud Heating And Plumbing, Prostock, Sure Comfort

Summary

Rheem Manufacturing Company is a large producer of heating, cooling, and water heating products. The company was established by Richard and Donald Rheem in the mid-1920s. It is headquartered in Atlanta, Georgia, United States of America. Rheem offers residential and commercial heating and cooling products, conventional water heaters, tankless water heaters, solar water heating systems, and hydronic systems. There are also geothermal systems, indoor air quality accessories, and replacement parts. The Rheem family of brands include Ruud, Protech, Prostock, Richmond, and Raypack. All Rheem products come with a manufacturer’s guarantee. There are Rheem offices in Canada, Mexico, Brazil, Argentina, and Australia.

Rheem reviews and complaints

Rheem is ranked 62 out of 307 in Heating, Cooling and Air Conditioning category

Area Served

USA, Worldwide

Payment Methods

VISA

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