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Summary of Rheem Customer Service Calls

265 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:53 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Rheem to Ask about:

Product/ Service quality:

  • “Water heater leaking”
  • “4 year old ac leaking”
  • “Broken part right out of the box”

Return/ Replace:

  • “Air Conditioning fan motor ecm replacement”

Cards:

  • “Need yellow info card for air handler”

Other:

  • “Water heaters and circulating pumps”
  • “Fire”
  • “Coils mal functioning”

About Rheem

Top 5 Likes about Rheem

When it worked, When it works, Price, Box

Top 5 Dislikes about Rheem

Customer service, Repeated promises from customer service that were not true, Poor design, Offered zero resolution, Customer service and product

Top 5 Related Companies

Richmond Water Heaters, Ruud Heating And Plumbing, Raypak, Prostock, Heat Transfer Products Group

Summary

Rheem Manufacturing Company is a large producer of heating, cooling, and water heating products. The company was established by Richard and Donald Rheem in the mid-1920s. It is headquartered in Atlanta, Georgia, United States of America. Rheem offers residential and commercial heating and cooling products, conventional water heaters, tankless water heaters, solar water heating systems, and hydronic systems. There are also geothermal systems, indoor air quality accessories, and replacement parts. The Rheem family of brands include Ruud, Protech, Prostock, Richmond, and Raypack. All Rheem products come with a manufacturer’s guarantee. There are Rheem offices in Canada, Mexico, Brazil, Argentina, and Australia.

Rheem reviews and complaints

Rheem is ranked 373 out of 2459 in Appliances and Electronics category

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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