Rheem Contact Information

Toll-Free Number:

  • (866) 720-2076 General Information, Error Code on the Display


  • (800) 255-2388 Customer Service, Technical Support

Tank-Type Water Heater:

  • (479) 648-4900 Customer Service
  • (800) 621-5622 Customer Service, Warranty and Parts
  • (334) 260-1500 Sales and Marketing

Tankless Water Heater:

  • (866) 720-2076 General Information, Error Code on the Display

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Currently you can call only US numbers.

Headquarters Address:

Rheem Manufacturing Company
1100 Abernathy Road Suite 1400
Atlanta, Georgia 30328
United States

Other Info:

7AM - 7PM Central Time
7 days a week

Social Networks:

Summary of Rheem Customer Service Calls


Customers Contact Rheem to Ask about:

Product/ Service:

  • “I can't relight my unit”
  • “Hot water problems”
  • “Multiple issues with ac unit”

Request for Information:

  • “Heater part”
  • “To register my unit”
  • “Need parts”

Shipping and Delivery:

  • “To check on a part that was supposed to be delivered today to”
  • “Did not get a email on my order”

Return/ Replace:

  • “I need a replacement Fuse”
  • “Air Conditioning fan motor ecm replacement”

Website/ Application:

  • “Can't register my unit”


  • “Air condition service”


  • “Need yellow info card for air handler”


  • “Parts”
  • “Dd”
  • “Pilot assembly”

Rheem Rating Stats

1.5 out of 5 stars
based on 72 reviews
See all 179 reviews reviews

Rating stats

  1. 46 reviews
  2. 18 reviews
  3. 7 reviews
  4. 0 reviews
  5. 1 review

Rating trend

About Rheem

Top 5 Likes about Rheem

When it works, When it worked, Price, Box

Top 5 Dislikes about Rheem

Customer service, Repeated promises from customer service that were not true, Product bad, Poor design, Offered zero resolution

Top 5 Related Companies

Raypak, Richmond Water Heaters, Ruud Heating And Plumbing, Prostock, Heat Transfer Products Group


Rheem Manufacturing Company is a large producer of heating, cooling, and water heating products. The company was established by Richard and Donald Rheem in the mid-1920s. It is headquartered in Atlanta, Georgia, United States of America. Rheem offers residential and commercial heating and cooling products, conventional water heaters, tankless water heaters, solar water heating systems, and hydronic systems. There are also geothermal systems, indoor air quality accessories, and replacement parts. The Rheem family of brands include Ruud, Protech, Prostock, Richmond, and Raypack. All Rheem products come with a manufacturer’s guarantee. There are Rheem offices in Canada, Mexico, Brazil, Argentina, and Australia.

Rheem reviews and complaints

Rheem is ranked 384 out of 2560 in Appliances and Electronics category

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Rheem Stats

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Number of Calls

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