Contact Rheem Customer Service
Rheem Phone Numbers and Emails
Toll-Free Number:
-
(800) 268-6966Brampton, Ontario, Canada
Customer Service:
-
(256) 259-7400Commercial Refrigeration
-
(479) 646-4311Heating and Cooling Products
-
(805) 278-5300Pool and SPA Products
Rheem Emails:
Rheem Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rheem Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rheem is 8002686966. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Rheem may ask you for the following information to identify you as a customer: first and last name, address or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Rheem Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Rheem is 8002686966. 66% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Rheem may ask you for the following information to identify you as a customer: first and last name, address or email.
People call Rheem mainly because of product/ service, request for information and return/ replace.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Rheem is customerservice@rheem.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Rheem Website:
Rheem Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
5600 Old Greenwood Road,
Fort Smith,
Arkansas 72903,
United States
101 Bell Road,
Montgomery,
Alabama 36117,
United States
2151 Eastman Avenue,
Oxnard,
California 93030,
United States
Rheem Customer Service Reviews
Representative was very easy to talk to and her answers were easy to understand. Hopefully all Rheem Representatives are as nice and knowledgeable as she was.
Customer service was not helpful at all and referred me back to my installer and distributor. Horrible service and no parts for an inoperable air conditioner in July is just not acceptable.
I called Rheem customer service. Woman who I eventually am transferred to keeps insisting my water heater is a commercial sale, based on the serial number.
After 10 minutes of back and forth, she finally says, I can't help you because you won't admit "XXXX" is a business.
At this point, I lose my mind. "XXXXX" is my last name."
Rheem Rep: "I've never heard that name before and it sounds like a business name."
Me:"That's my LAST NAME."
Rheem Rep: "I've never heard that name before so I need to know what it says on your drivers license."
Me:"That *is* the name on my drivers license."
Rheem Rep: "I'm sorry, but I can't accept that's a last name. Are you _____? Or _____?" (Cultural/racial name)
Me: "What flippin' difference does it make whether I'm a _____ or not?
I could be a panda, a brick, or a very pissed off homeowner at this point. You have my serial number, registration, and model number. Truly, if I'm calling for customer service, I'm not interested in a conversation about my race, particularly when speaking with someone who appears to be a racist. That word in my culture is like using the "n" word or the "S" word for Latino's."
Rheem Rep: "I'm not a racist."
Me: "Using that word for my culture is a racially charged word.
It's a word only remarkably ignorant or racist people would use. Are you ignorant, or a racist? Either way, I'd prefer to deal with any other customer service person than yourself. Please transfer me to anyone else"
Rheem Rep: "I'm not a racist."
Me: "You certainly sound like one.
either way, please transfer me to anyone else."
Rheem Rep: "I won't allow you to call me a racist"
Me: "If the shoe fits...please transfer me to someone else."
This back and forth went on for 10 minutes with me asking if I'd do better hanging up and trying again. By this point, I'd been on the phone for nearly 45 minutes.
She finally said she'd transfer me "I'll transfer you, but I'm not a racist."
She placed me on "Ignore" for 25 minutes when I finally got picked up by someone in a different call center, who knew nothing about the Rheem Econet app.
We are now two weeks without the water heater working, because Rheem can't seem to get a Gladiator/Econet support person on the phone to us. We spent a LOT of dollars on a smart water heater that with the first power outtage, proved the negative reviews of Rheem are well-warranted.
Pretty worn out from these clowns, so we've decided to forego the smart features we paid heavy dollars to access.
After 9 more calls, we've learned the Econet team work bankers hours, no one can be reached.
They don't take requests for call-backs.
It's *very* apparent why Rheem has such terrible customer service ratings; they just don't care. Probably like the Ford Pinto: "who cares how many people we hurt so long as volume remains sustainable."
We've now gone to Home Depot Customer Care to see what, if anything, they'll do.
How Good is Rheem's Customer Service?
Summary of Rheem Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rheem?
Product/ Service Question:
- “Gladiator hot water heater won’t connect to wifi”
- “Warranty water heater”
- “Water heater not working”
Request for Information Question:
- “Can I turn off my hot water heater with the power button on the front of the hot water heater?”
- “Tech support”
- “As question”
Return/ Replace Question:
- “Replace”
- “Need s replacement ***”
- “Part return”
Staff Question:
- “To find service tech number”
- “Customer service was very helpful I was able to get a replacement hot water same day that I call and installed”
- “Need service bumber for licensed hvac technician”
Shipping and Delivery Question:
- “Orderd parts need tracking number”
- “Having a problem with ne of there package heatpu”
- “I need the sizes of the breakers it a 3 ton unit its a package unit set outside i need tbe breakers sizez”
Payments and Charges Question:
- “Recharge ac freon replacement”
- “To verify customer payment”
- “Re reimbursement for a second water heater because first one under warranty ( a year old) was leaking all over so had to pay out of my pocket for a new one so waiting on a reimbursement check from rheem”
Refund Question:
- “Refund”
- “Forms refund”
- “Need a refund on my shipping charges”
Activation/ Cancellation Question:
- “Cancel order”
- “To activate and sign up for my warranty”
- “Cancel card”
Account Question:
- “Account setup”
- “Reset email and password”
- “Locked out of the app. Password problem”
Cards Question:
- “Fire tech card”
- “Memory card on control board”
- “My credit card is not accepted”
Website/ Application Question:
- “Trying to put my serial # in on website and it doesn't check my serial number”
- “Need a part your website says is not available”
- “Can't register my unit”
Employment Question:
- “Job”
Other Question:
- “Diagnosis”
- “Sensor”
- “Part compatibility”
Compare Rheem To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
