I purchased this unit on 11/21/08 and it's build date is 02/2008 (which means my 5 year warranty is shorted by almost 3 months). This unit is now about 3-1/2 years old and the reverse valve has sprung a leak causing 10 lbs of refrigerant to leak out.
I understand that the warranty says that labor and refrigerant is not covered, but I believe that Rheem should cover this cost because this leakage was due to faulty equipment. I am extremely frustrated and upset that my previous 29 year old heating/cooling unit was completely replaced by an entire system that has only lasted 3-1/2 years. That means this unit cost me over $1200 dollars a year to own. For a $4200 dollar unit we are looking at repairs of almost $1500 dollars.
Before I bought this, I did my research and found good reviews on Rheem. Even the contractor was surprized at the short life of this one. I wrote a letter to Rheem . .
. so we will SEE just HOW GOOD this company REALLY is!!
I believe they should cover ALL of the costs!! I cannot afford this!!!