Rheem Reviews

Subject: URGENT: Unresolved Water Leak Issue / Coil Replaced & Treated 16 Visits by Around the Clock Air Conditioning RF2TY3624STANSJB08417

To: Rheem Customer Support / Warranty Department

Dear Rheem Customer Support Team,

I am writing to formally request immediate manufacturer intervention regarding a Rheem HVAC unit installed at my home in April 2026 by Around the Clock Air Conditioning.

Since the day of installation, the evaporator coil has been experiencing a persistent water leakage issue. Every time the system reaches the set thermostat temperature and turns off, water drips directly from the inclined coil onto the air filter area.

The installing contractor, Around the Clock, has visited my residence 16 times to attempt to solve this.

Their attempts have included major interventions: June 27, 2026: They replaced the evaporator coil with a new one. July 11, 2026: They cleaned/treated the coil with acid to reduce surface tension. Recent Visit: Their latest attempt was moving the air filter further away from the coil (which comes positioned close to it by factory design) to prevent the filter from soakinga temporary modification that does not fix the underlying water flow issue.

Despite replacing the coil and washing it with acid, the water dripping problem persists exactly as before. This indicates a deeper issue, such as a fundamental design/airdrop flaw in the cabinet assembly, an incorrect cabinet/pan angle, or a missing factory deflector/splash guard.

As this unit is well within its first-year manufacturer warranty, I respectfully request:

1.

A Technical Representative or Master Technician from Rheem to inspect the installation and equipment directly.

2.

A permanent resolution or a full replacement of the defective coil/unit.

System Information: Installing Contractor: Around the Clock Air Conditioning Unit Model Number: RF2TY3624STANSJB08417 Unit Serial Number: W03253**** Installation Date: April 2026 Location: Weston, FL 33326

Please contact me at your earliest convenience to assist in resolving this matter. I have detailed records, photos, and videos of the dripping issue available upon request.

Sincerely,

Giuliana Mesones

954 865 ****

giulianamesones@***.com

Problem is not directly with Rheem or Ruud. It is rather with them having shady contractors who flat out take advantage of people, and as a disabled veteran, I don't have 15k to throw away and pay another installer to rip out the oversized unit that was not installed properly and put in a right-sized unit.
Had an install done improperly, and the installer does not want to replace the oversized and under-installed unit.

The unit is under 1 month old and has worked off and on for maybe three weeks. It's been able to run AC, but heat is not working for the past week now. The installer has been back a half dozen times and fails to fix the issue permanently. Please advise on how I can pressure the installer to remove the oversized system that has failed a few times and will 100% freeze up in summer.

The line set is undersized, the condensate float has not been connected, the coolant float is disabled, the door latch has been taped to bypass shutoff, etc.
They tried to tell me my thermostat was bad. They tried to tell me my exhaust pvc was installed upside down and wanted $700 to hand rotate, they left system off at gas, breaker, or emergency switch every time they came back, they trashed my carpet, they spent 3 days with three guys to do a one day install, they reused line set for 3 to on a 4 ton unit, they added 4 vents directly off junction box in one area to reduce static and back pressure so amount all cfm blows into a 500 sqft attic, they didnt wrap any ducts which will condensate, they added the wrong duct size between unit and main box (used 10 rather than 14), they added an extra return next to four new vents so when AC runs coil freezes, catch pan alarm is not connected, drain not connected, etc.

Too many mistakes to be professional installed. Found out installer subbed work out and have no idea of the sub was certified by state/county or by Rheem/Ruud

My plumber installed a new 50-gal Rheem hot water tank for me in September 2022 - it was his choice of the brand, I didn't know any better. Not even 4 years later, I've been having problems with the unit not making hot water multiple times.

If I turned it off and turned it back on, it would work for a few days and then the same thing happened again. The plumber told me to call Rheem. I was holding for tech support for almost an hour then put in my phone number for a callback. I made sure I watched the phone so that I don't miss the callback, but somehow my phone never rang and I got a voicemail instead.

So I called back the second time and the exact same thing happened. The phone never rang but I got voicemail. I made sure my phone volume was high, and again I watched the phone. I called back the third time, and after the initial answer, they hung up on me.

I just called back the fourth time and have been on hold for 20 minutes already!

I will NEVER buy another product from this company again! Very frustrating!