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Rheem water heater failed after just over a year. No big deal - parts fail. But the call to customer service is where I got Rheemed. Multiple promises to send the needed replacement part overnight -- no tracking ever provided, no part ever arrived, and each call was...
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user77557763
user77557763

Worst company in the world #worstcompany #worstcustomerservice #shitcompany #worstcompanyever. Will make sure everyone on @Instagram @facebook knows about your company.

1.8
I didn't like
  • Repeated promises from customer service that were not true
#1184094
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I have a 5yr old Rheem RTG-84DVLM tankless water heater that started leaking last week. After talking with Rheem Lvl3 techs, they advised I was Ok'd for a getting a replacement heater, under warranty since the tank is warrantied for 12yrs. They said for me to contact...
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#1170532
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RHEEM Air Conditioning units are terrible. I purchased my Rheem unit Model # RF1P2421SPANJAN00 & RA1624AJ1NA in September 2015 and already had to replace the compressor unit after only 2years. Though the compressor was covered I had to pay another $800 for labor and...
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#1165577
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I tried to get technical assistance for the diameter of a hot water tank. could not find it on line so I called three #'s for Rheem and sat on hold over 30 minutes and tried another # that simply said we can not help at this and fir me to call back another time. My...
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2.0
Randleman, North Carolina
I didn't like
  • No customer service at all no answer after waiting over 3 hours
#1161393
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I'm a licensed plumber, and I e watched the quality of these products plummet over the last few years. Their customer service number is useless. You MIGHT talk to someone within an hour. Or you might hold for an hour and be disconnected. The ONLY option at that point...
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1.0
#1156491
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Rheem - Never got anyone to answer

Pressure valve broke. Need service. Tried to verify warranty with no results
1.0
Details
Diversity of Products or Services
#1156214
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Run! Do not buy a Rheem. My hot water heater failed in one day. Customer service is not only non-existent but is rude, uniformed, and incompetent. To add insult to injury, be prepared to wait 45 minutes per call. Nothing they tell you (Lucas and Tony) is accurate and...
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#1147352
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Rheem - Bad evaporator coil

Contact me ASAP , please
#1127354
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10/31/2017 called service they reluctently agreed to send parts and dispatch a service person. the rep arrived at 6pm 10/31 said without looking at unit it was burned out and would not fix it and would recommend no replacement. rate service as 0, zero.would never...
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1.0
I didn't like
  • Too much trouble
#1124472
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So we just recently purchased a home with a two year old Rheem water heater. The water heater is leaking from the top so the unit is shot. So when I called Rheem for the replacement warranty on it, they said they will not honor it because we are not the original...
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1.7
I didn't like
  • Do no honor their warranty
#1121115
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