Rheem
Rheem Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rheem has 1.8 star rating based on 493 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Rheem to a friend or colleague.
- Rating Distribution
Pros: No pros, It all way braking, Fine when it worked.
Cons: Customer service, Customer service and product, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rheem has 1.8 star rating based on 493 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Rheem to a friend or colleague.
- Rating Distribution
Pros: No pros, It all way braking, Fine when it worked.
Cons: Customer service, Customer service and product, Poor customer service.56% of users think that Rheem should improve its Product/Service Quality.
56% of users say that they won't use Rheem in the future for similar services or products.Recent recommendations regarding this business are as follows: "Really!", "really", "Do Not Buy a Rheem Product.", "Highly recommend a tankless water heater from rheem!", "Questionable".
Most users ask Rheem for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rheem Reviews
"Worst water heater!"
My first Rheem water heater failed after a year. It was replaced under warranty, but not labor. The second one failed three years later with a bad gas valve. I...
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Verified Reviewer |
Bradenton, Florida
Factory solder joint on the AC outdoor unit leaking
Call me and I will tell you! Call me and I will tell you!
Call me and I will tell you!
Call me and I will tell you! Call me and I will tell you!
User's recommendation: Really!
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Verified Reviewer
Worst water heater!
My first Rheem water heater failed after a year. It was replaced under warranty, but not labor.
The second one failed three years later with a bad gas valve. I will never again buy or install any Rheem products. They are absolute junk. If they gave me another one, I wouldn't install it in my house.
The reviews I now see are accurate. It's a faulty unit with many issues.
- Poor design
Preferred solution: Nothing now. It’s more labor to install it than it’s worth. I want it to last like any other hot water heater.
User's recommendation: Do Not Buy a Rheem Product.
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Verified Reviewer |
Milwaukee, Wisconsin
My hot water not working
I need someone to look at my hot water tank l think my senses went out in I have not bathed in two days
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Verified Reviewer |
Redmond, Washington
Brand new Rheem water heater floods garage
After loosing almost everything I own in hurricanes Helene and Milton I stored everything I had left along with new building materials in my garage. I purchased a new Rheem hot water heater to replace the one lost in Milton.
36 hours later it floods my garage and luckily I only loose about 1500.00 dollars of new doors, printer and joint compound. Rheem and home depot have different return policies so o loose a day being jerked around with getting a new one. Rheem wants me to save it Home depot wants it back. Rheem has a loss department so I give them all the information.
They get everything wrong from the spelling of my name to email address. They finally send me an email stating they, "They are not n insurance company" and I should reach out to my insurance company. They must realize with all insurance companies nothing will be paid out. They do not want to reimburse me for my lose but want all receipts and photos of my damages.
I send them the information and am waiting to hear that it will be denied. Do not buy Rheem products of any kind. It is not an American business but was bought by the Japanese.
They also would not honor my 10 year parts warranty on my Rheem air conditioner. Rheem is a joke and will take your money and not honor any agreement.
User's recommendation: Do not buy Rheem products
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Verified Reviewer
Told that my HVAC was about to expire of warranty and the problem cannot be replaced
I have be waiting to receive a call back an no response after the sales person lew my email off by telling me to speak with the technician or receptionist.
I was told by the tech that my unit is unable to be repaired and a replacement was needed. the gas to the unit was discontinued and wires disconnected by the technician. Now no response.
The serial number F201402**** Help!
- Thought it was a reliable unit
- Two major failures and poor service
Preferred solution: Replacement for failed unit
User's recommendation: Questionable
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Verified Reviewer |
Jacksonville, Florida
Couldn't figure out how to initiate startup procedure.
The Rheem tankless water heater had a slightly different startup procedure than I'm used to with Rinnai. Everything else is great though and works wonderfully. The customer support team was very thorough and informative.
User's recommendation: Highly recommend a tankless water heater from rheem!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bristol, Pennsylvania
Speak to customer service
I purchased a $650 hot water heater on Saturday the 26th and am still unable to use it. I've been without hot water since I need a part for this brand new unit.
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Verified Reviewer |
Bradenton, Florida
Factory solder joint on the AC outdoor unit leaking
Ill tell you what happened I called three different times to talk to someone and was put on hold for a total of 67 minutes then I left my phone number for someone to call me back and havent heard a word from anyone! so you dont really want me leaving any type of recommendation!
User's recommendation: really
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Verified Reviewer
Questions about my water heater
I just recently bought my house and the water pressure is low. I'd like to know how to turn the pressure up.
I have eliminated all problems that might be causing the low water pressure. It is coming from the water heater itself.
Texarkana, Arkansas
Heat tube failure
The top of the middle tube is corroded and leaking, unit is 21/2 -3 years old. What is the cause of this? It is a 27 kw unit.
User's recommendation: I’ve tried to contact them about this issue on a 2 yr old unit with no response
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Verified Reviewer |
Delray Beach, Florida
Customer Service? Nope!
Rheem has been non-responsive.
Too many hoops to jump through to speak to a human being.
Website is glitchy, makes it very hard to find contact information.
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Verified Reviewer |
New York, New York
Warranty
No one called me back.
A 2 year old unit I replaced 3 Capacitors and now a Motor. The parts are covered with the warranty, but I have to pay the AC company labor cost.
User's recommendation: Don’t buy a Rheem AC unit
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Verified Reviewer |
Eufaula, Alabama
Home central unit stopped working
Representative was very easy to talk to and her answers were easy to understand. Hopefully all Rheem Representatives are as nice and knowledgeable as she was.
User's recommendation: Always keep your warranty certificate in an accessible location.
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Verified Reviewer
Rheem quality of subcontractors
ARS Rooter, a subcontractor who installed Rheem, has poor service. Even though they advertise a 5-year labor warranty, they don't find the issue until your labor warranty expires.
Rheem is poorly built, especially their heat pump unit. How does a service company miss a coolant leak for 5 years, and once the labor warranty expires, they find the leak and want to charge me 2500 for labor, since Rheem provides a 10-year warranty.
- Cheaper in price
- Unreliable poor quality
Preferred solution: Cover labor cost since this has been ongoing issue since installation.
User's recommendation: Avoid Rheem heat pump product
Nantucket, Massachusetts
Verify HVAC warranty
I cant verify my warranty on the Rheem website.
Rheem heating and air conditioning unit
Model RGEA14030AJT061AB
S/N F07210****
Mfg date 02/2021
Installed 05/2021
House purchased new 05/21/2021
I want to be sure this unit is covered under warranty.
Please verify and advise.
Regards, Mike Trosuk
19 Country Club Trail
Killingworth, CT 06419
Phone and email 860-227-****
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Verified Reviewer
Warranty for gas water heater
I contacted their customer service several times about my water heater leak in February 2024. My warranty on the water heater was still in effect, but all I got was the run-around on the phone.
They waited until my warranty expired before they called me back. Rheem never responded or resolved my issue.
I requested a supervisor to call me, but they never responded at all. Then, I kept calling and was on hold for 90 minutes, but no supervisor ever picked up.
- Warranty
Preferred solution: Full refund
About
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Rheem Manufacturing Company is a large producer of heating, cooling, and water heating products. The company was established by Richard and Donald Rheem in the mid-1920s. It is headquartered in Atlanta, Georgia, United States of America. Rheem offers residential and commercial heating and cooling products, conventional water heaters, tankless water heaters, solar water heating systems, and hydronic systems. There are also geothermal systems, indoor air quality accessories, and replacement parts. The Rheem family of brands include Ruud, Protech, Prostock, Richmond, and Raypack. All Rheem products come with a manufacturer’s guarantee. There are Rheem offices in Canada, Mexico, Brazil, Argentina, and Australia.
Rheem is ranked 51 out of 470 in Heating, Cooling and Air Conditioning category
USA, Worldwide
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