Rheem

Dear Sirs: We moved into our home 4-1/2 years ago and our builder provided the top of the line Rheem Air Conditioning units for our home. About 2 years ago we noticed that our unit was not cooling--as there must be a leak in the unit. Following several service calls to recharge the coolant in the system--the technician found a leak in the coil in the unit above our garage. We were told that that would be a warranty part and they would turn in the claim to get the warranty replacement part. That was about a year ago. My mother was living in a pool house where this unit was located and she passed away January 16th of this year. We have not used the separate house much since she passed away. Several days ago we tried once again to fire up the Air Conditioner and it is once again not cooling at all. I have contacted the Rheem Service Representative in our area --but it should not be their responsibility to keep charging the unit--when it goes out every 3 or so months. They have been following up with the Rheem parts place in Waco, TX--but after almost a year they still do not have the replacement part. I was told that because this was a top of the line unit--that there were not many sold and therefore they did not stock replacement parts. Honestly, that is not my problem. I purchased a Warranted top of the line Air Conditioning system from Rheem and expected to have a Warrantable product. I can not keep asking your service representative to keep adding coolant to the system without being reimbursed because this is a warranty situation. I would please ask that you follow up with your Rheem Service representative whose name and number I am including below. They have all of the information, the model number, the date the leak was found the warranty information,etc. We need to get this room cooled as we will start having house guests soon--and I can no longer turn on the unit and pray that it will cool--which most of the time it does not. The only reason that it has lasted three months since being recharged is that no one has used our guest house and the unit was turned off. The name of the Rheem Service Representative--who have gone out of their way to help me--but just can not get the warranty replacement part from Rheem is Tim Muegge with Muegge Air Conditioning. Their phone number is (254) 223-****. Their address is 21 FM 107,Gatesville, TX 76528. I have been very patient thus far, but this has pretty much got out of hand. It is not a problem with Muegge Air Conditioning--but a problem with the parts department in Waco not securing the Warranty part now for close to a year of it being diagnosed. Please take care of this for me so I do not have to proceed with further actions.I was going to call--but I needed to have a hard copy of this correspondence. You can reach me at: Randy Martin 11010 Ledge Stone Drive McGregor, TX 76657 (713) 828-**** rand4@***.net