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I tried to get technical assistance for the diameter of a hot water tank. could not find it on line so I called three #'s for Rheem and sat on hold over 30 minutes and tried another # that simply said we can not help at this and fir me to call back another time. My...
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2.0
Randleman, North Carolina
I didn't like
  • No customer service at all no answer after waiting over 3 hours
#1161393
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I'm a licensed plumber, and I e watched the quality of these products plummet over the last few years. Their customer service number is useless. You MIGHT talk to someone within an hour. Or you might hold for an hour and be disconnected. The ONLY option at that point...
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1.0
#1156491
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RHEEM Air Conditioning units are terrible. I purchased my Rheem unit Model # RF1P2421SPANJAN00 & RA1624AJ1NA in September 2015 and already had to replace the compressor unit after only 2years. Though the compressor was covered I had to pay another $800 for labor and...
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#1165577
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Rheem - Never got anyone to answer

Rheem
#1156214
1.0
Details
Pressure valve broke. Need service. Tried to verify warranty with no results
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Diversity of Products or Services

Rheem - Bad evaporator coil

Rheem
#1127354
Contact me ASAP , please
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Rheem - Factory weld leaked

Rheem
#1072820
1.8
Details
I purchased a rheem ac for my condo in florida in about may of 2015. On july 7, 2017 my ac wasnt working. Tech came by and said that the factory weld on the outside unit broke open. Im out 300.00 dollars and 8m waiting for rheem to calm me back...
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Diversity of Products or Services
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Short Review on December 09, 2016

Rheem
#970185
The product is horseshit...should be taken off the market.It is a total rip off......
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Run! Do not buy a Rheem. My hot water heater failed in one day. Customer service is not only non-existent but is rude, uniformed, and incompetent. To add insult to injury, be prepared to wait 45 minutes per call. Nothing they tell you (Lucas and Tony) is accurate and...
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#1147352
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So we just recently purchased a home with a two year old Rheem water heater. The water heater is leaking from the top so the unit is shot. So when I called Rheem for the replacement warranty on it, they said they will not honor it because we are not the original...
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1.7
I didn't like
  • Do no honor their warranty
#1121115
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model rp1442ajina; serial w211741997. the AC system was installed 2013. It has to be refilled twice a year since installed. Called Rheem warranty department. They use all kinds of way to avoid the warranty. I talked to they for more then 4 months and never got the...
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1.0
I didn't like
  • Product and service
#1116398
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10/31/2017 called service they reluctently agreed to send parts and dispatch a service person. the rep arrived at 6pm 10/31 said without looking at unit it was burned out and would not fix it and would recommend no replacement. rate service as 0, zero.would never...
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1.0
I didn't like
  • Too much trouble
#1124472
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electric water heater purchased 5/2016 suddenly just started shutting itself off. called the technical line and the said the would have a service person call me , which they did he told me they were sending a part I told him they never said that. next day no part...
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1.0
I liked
  • When it works
#1086124
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Three and a half years ago I had a 23 years old HVAC unit replaced with a 4 ton Rheem system. The older unit experienced very few problems until it failed. The new unit recently froze 3 times in a week. I called our a/c service company and they diagnosed the problem as...
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1.5
I didn't like
  • Quality
#1110917
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Just bought a Rheem water heater through Home Depot. It was self installed (always do my own maintenace when possible). They have no technicians less than 66 miles away so I have to find a contractor to take out and up the stairway, back to home depot, get the new one...
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1.0
I didn't like
  • Warranties designed to get the customer to give up and go away
#1097436
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