In Dec,2010; I had to replace my A/C and air handler.
Went online looking for a Rheem dealer in the central Fl area and found one. Then looked at the BBB site and saw he was rated at:A+ and had 3 complaints against his company. Thought he must be darn good.
Called the company and the owner came out. I showed him my old A/C unit and he said it looked like it was in good condition but was a 10 SEER. I told him I wanted to replace it with a 16 SEER. I also explained that the A/C worked good and my problem was caused by one of the Rheem 5 amp heating elements burning out. The element was on recall due to several house fires. The element was replaced with a 3 amp coil but it took forever to heat my home.
After explaining again that I wanted a 16 SEER A/C compressor,he went to his truck and filled out his proposal. When he was done,he got back out of his truck and handed it to me.
It clearly stated a 16 SEER compressor with a 13 EER.He had also placed model numbers for the A/C and handler on this proposal. I did ask if he had any reading material on this and he said,"No".
Well, he sounded like he knew what he was talking about and he did sign his proposal,so I said install it.
I did go to the Rheem site and try to find the A/C model he had listed but Rheem's site could not locate it. I thought perhaps it was just a mistake with him writing down the wrong number,and let it go at that.
His crew came out 2 days later and installed everything and did a nice neat job installing everything. I had Heat again and was happy.
That weekend a friend came out to view my new A/C and air handler. While looking at the A/C,he asked where is the SEER number. I told him I did'nt know, but it had to be there someplace. He looked and found it on the back side of the unit facing the wall of my house. He told me it was a 14.5 SEER. My air handler is rated at 100% efficiency; and that is impossible.
I sent him a Email and accused him of Bait and Switch and he then called me on the phone and told me if a mistake in loading the proper equipment on the truck was made, then he would make it right.
I then get Email from him telling me that I got just what I ordered and in the future any Email to him had to go through his front desk because he was out working fixing heating problems.
I then filed a complaint with the local BBB office and that was just a run around. (Google in Complaints against BBB); quite a list from the news media.
As to this problem;(Not one item on his proposal was installed at my home).We go to court on: March 1st 2011.
Will I win? I don't know about that; but I do know I will never purchase another Rheem product again.
As to the local company I contracted with;The poor guy just wanted to maximize his profit margin at the consumers expense by calling a Rheem,14.5 SEER unit a 16 SEER because of the air handler. Nice way to screw people.