I just had installed a Rheem RARL-JEZ Prestige 16 seer 4 ton air conditioner and a RGRM Classic 90 Plus with Dual Comfort Control furnance. Rheem's brochure stated the air conditioner was a 16 Seer and that it would go up to a 17.10 seer with a compatible furnace which I did purchase. The information in the brochure is not correct because according to my installer who contacted Rheem after I inquired about getting a true 16 seer output was informed that Rheem does not make a compatible system that goes up to 16 seer in anything below a 5 ton.
I wonder how many people purchased a 16 seer air conditioner not knowing they were really getting a 14 seer. The information in the brochure is at best misleading because it does not say up to 16 seer it clearly states 16 seer and the installer agreed with me. My proposal from the installer clearly states that I was getting a Rheem prestige 16 seer air conditioner. I paid for a 16 seer and that's what I thought I was getting.
I'm weighing my options as to my next course of action.
Product or Service Mentioned: Rheem Air Conditioner.
Monetary Loss: $4000.