Installed Rheem water heater in September of 2016. In July of 2018, noticed rust and paint flaking around the bottom of the unit.
Heater has a 6 year warranty. Rheem refuses to honor warranty to replace unit. They won’t even send someone out to look at it in person. They blame it in condensation because it’s in a basement, even though it’s elevated off the floor and 5 feet from a dehumidifier.
Pretty consistent practice for this company. Bad reviews all over the internet. BBB refuses to help as well.
This company gets to screw over its customers and no one cares. I will never buy another Rheem product.
Reason of review: Warranty issue.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Warranty process where customer has to service, Product bad, Offered zero resolution, Poor design.